In the following please find the answers to some of the most frequently asked questions.

How do I create an account?
Click the "login" in the top right corner. Click "Create account" in the left side of the screen. Fill out all fields in the form and remember to retype your password. When you have created your account you will receive an email confirming your new acconut with Rosemunde.
You are now able to login to your new account using your email address and your password. If you encounter any problems during this process please call Online Business Manager, Henrik Sandberg at +45 36 93 76 71 or +45 26 20 79 43.

How precise are the colors?
All pictures at Rosemundes webshop are produced by at proffessional photografer. This means that the colors are as close to reality as possible through the web. However, the colors may still vary a bit from the real product depending among other things on your screen type and its settings.

How are the sizes?
Childrens sizes equals the age. E.g. 2, 4, 6 etc. Adult sizes are either defined by size 1 and 2 where 1 equals small/medium and 2 equals large/extra large - the length being the most significant difference. Adult sizes may also be defined as S, M, L and XL. S equals Small (EU size 36), M equals Medium (EU size 38), L equals Large (EU size 40) and XL equals Extra Large (EU size 42).

How do I return a product?
Ship the product to the following address:

Rosemunde
Att. Anne Teilmann Berg
Staktoften 2,
DK-2950 Vedbæk
Denmark

Enclose a copy of the invoice and please note on this what you want us to do. We will return to you when we have received the product. Please also consult the section about Terms and conditions. If there is nothing wrong with the product you will have to pay all shipping costs yourself. However, if something is wrong with the product Rosemunde will of course refund all shipping costs. The amount will be returned to the account from which the original invoice was paid.

How can I pay?
We accept the following creditcards:  VISA, Eurocard, Mastercard, VISA Electron, Maestro, JCB and Diners Club. For other payment methods please contact us at info@rosemunde.com

If a product/size is missing does that mean it is sold out?
Not necessarily. If a product/size is missing it may be due to a temporary lack of updating between actual stock and webshop. In this case it might be a good idea to return to the webshop after a few days. If the product is still missing then it is probably out of stock. It will then take approximately 1-2 months before it is back on the webshop.
Some products may never be reordered for stock but in these cases we will remove it completely from the webshop as soon as possible.

How do I treat the products?
If you wish to preserve colors, stabilty and smoothness of the yarn Rosemunde recommend that you wash it carefully using special detergents designed to the particular material of the product.

Always follow the recommended washing instructions of the product. Never exceed the recommended washing temperature and if possible avoid machine wash as this impose unnecessary wear out of the product. To assure a long life to your Rosemunde products we recommend that you only wash them by hand and never use a tumbledryer.

Cotton
100% Cotton can be machine washed at 40 degrees celsius. It can be tumble dried and should be ironed at high temperature.

Cotton/silk & Silk
Silk and products containing silk should always be hand washed with special detergents containing proteines in order to preserve the shine and smoothness of the silk. If you wish to centrifugate the wet silk in your washing machine you should put it in a washing net/bag in order not to damage the silk. Silk is more vulnerable when wet.

Silk/Cotton should air dry and only be ironed at very low temperatures.

Wool:
Wool mixtures are vulnerable and delicate. This means that you should always wash these by hand at a maximum temperature of 30 degrees celsius. Always wash with a special detergent designed for wool products. After wash the water must be squeezed out. This is done by placing the product on a towel and roll up the towel with the product being inside. Continue this process until as much water as possible has been squeezed out. Then the product must dry on a flat surface. Never use a hanger to dry the product - this will leave marks at the shoulders due to the rather heavy weight when wet.

Cashmere:
Cashmere should be washed as wool - see description above. Cashmere will through normal use generate small filaments - sometimes called peeling. This is due to yarn touching yarn and is most often seen under the arms and on elbows. It is a natural process and should not be seen as a lack of quality.

Peeling can be removed by using a specially designed wool shaver which shaves off the small filaments. For a standard cashmere blouse you should expect to shave it down 2-3 times before it stops generating filaments.